Lo Store ufficiale del Polo Museale Fiorentino | Soprintendenza Speciale per il Patrimonio Storico, Artistico ed Etnoantropologico e per il Polo Museale della citta' di Firenze

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FAQ

1. When can you make a return?

Only defective products can be returned after delivery and within 60 working days from the date the defect was discovered. This must be done within 90 working days upon receiving the product.

It is not possible to accept a request made before t

2. When you can ask for a delivered product to be picked up for return?

It is possible to request that a delivered product be returned by making the request within 14 working days from the delivery date of the product.

It is not possible to accept a request made before the product has been delivered.

3. How do I submit a return request?

The request must be made using the contact form : help@firenzemuseistore.com

4. Refund Policy

Returning products will generate a refund equal to the products’ cost, excluding shipping.
The costs of shipping the returned product are at the Customer’s expense. Only in the event that the product delivered is defective or incorrect will Fi